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Add-in not working (GPT for Word)

Error loading Add-Ins

Problem: The GPT for Word sidebar fails to load, or remains blank.

Solutions

  • In the desktop version of Word, open the menu to the right of the sidebar (Windows) or click the info icon (macOS), then click Reload.

    Reload add-in in the sidebar

  • Restart Word, create a new document, and launch the add-in again by selecting Home > GPT for Excel Word – Autosheet.

  • Refresh the add-ins:

    1. On the ribbon, select Home > Add-ins > More Add-ins. The Office Add-ins dialog opens.

    2. Select the My Add-ins tab.

    3. Click Refresh.

      Refresh the list of add-ins in the My Add-ins tab

  • Uninstall and reinstall the add-in.

  • Clear the Office cache, and then uninstall and reinstall the add-in again:

    1. Clear the Office cache:

    2. Uninstall the add-in.

    3. Reinstall the add-in.

If the issue persists, contact support.

Add-in button is grayed out​

Problem: The GPT for Excel Word – Autosheet button is grayed out and unclickable on the ribbon when you open Word. You cannot open the add-in.

Solutions

  • Open the add-in from the Add-ins menu: Select Home > Add-ins > My Add-ins > GPT for Excel Word – Autosheet.

  • Open the add-in from the Office Add-ins dialog: See the solution for Add-in button becomes grayed out after click.

  • The add-in can be grayed out in legacy or incompatible file formats, such as .doc, .odt, or .txt. Save a copy of your file as .docx, or test the add-in in a new blank document saved as .docx.

  • If the add-in works in the new file, check whether the original file is protected. Protection such as Mark as Final turns off add-ins. Ask the file's owner to remove the protection, or work in an unprotected copy.

  • Word on Windows: Check for a conflicting COM add-in. Word can gray out GPT for Word when a locally installed COM add-in conflicts with it.

    1. In the menu bar, select File > Options.

    2. In the options sidebar, select Add-ins.

    3. In the Manage dropdown menu, select COM Add-ins and click Go.

    4. Uncheck the boxes to disable the COM add-ins and click OK.

    5. Restart Word. If GPT for Word works, re-enable the COM add-ins one at a time to find the conflicting one.

  • If you're using Word in Safe Mode, restart it in standard mode to test GPT for Word.

  • Reinstall the add-in directly from Word if it was installed from a web browser.

  • If Word itself has problems, ask your IT administrator for help. On Windows, you can also follow Microsoft's Office repair instructions. The repair affects the entire Office installation; do not uninstall Office just to test GPT for Word.

If the issue persists, contact support.

Add-in button becomes grayed out after click​

Problem: The GPT for Excel Word – Autosheet button becomes grayed out and unclickable after you click it on the ribbon. The add-in does not open.

Solution

Open the add-in from the Office Add-ins dialog:

  1. On the ribbon, select Home > Add-ins > More Add-ins. The Office Add-ins dialog opens.

  2. Select the My Add-ins tab.

  3. Click Refresh.

    Refresh the list of add-ins in the My Add-ins tab

  4. Double-click GPT for Excel Word – Autosheet, or select GPT for Excel Word – Autosheet and click Add.

If you're a Microsoft 365 admin on a business subscription, you can also try opening the add-in from the Admin managed tab instead of the My Add-ins tab.

If the issue persists, contact support.

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